Have a question? Look here!

Rent payments are due on the first of each month.

We use the Resident Center by Buildium as our primary platform for rent collection. It is a secure and convenient system allows you to pay rent online, set up automatic payments, and view your payment history anytime. You can access the Resident Center from your desktop or through the mobile app. If you have not received an invitation or need help setting up your account, please contact our office for assistance.

Though autopay is our preferred method of payment, we also accept e-transfer, cash, cheque, and debit (Kingston only). All e-transfers can be made to accounting@axonproperties.ca. Be sure to include your full address and unit number in the transfer to ensure the credit is applied to the correct account.

Our offices are located at: 

Kingston District                                                                              Midland District

85 Princess St, Kingston, ON, K7L1A6                                         479 Hugel Ave, Midland, ON, K7L1V5

Maintenance requests are submitted through our maintenance platform, Property Meld, which can be accessed via your Resident Center Account. 

Property Meld allows you to receive real-time updates, communicate directly with technicians, and schedule appointment times that work best for you. This system ensures faster response times, clear communication, and better visibility into the status of your request from start to finish. Please include as much detail as possible when submitting your request so our team can resolve the issue efficiently. If you have any issues logging in to your account, please contact our team for assistance. 

A maintenance emergency includes loss of heat, water (hot or cold), or power; major flooding, leaks or sewer back ups; or non-functioning smoke or carbon monoxide detectors.

If you are experiencing a maintenance emergency, please call 613-417-3365 and follow the prompts to reach our 24/7 emergency maintenance line. This line is continuously monitored by our on-call maintenance team, ensuring that urgent issues are responded to promptly. 

For non-emergency repairs, please submit a maintenance request through your Property Meld account (accessed via the Resident Center), for the fastest response from our regular maintenance team.

Tenants are responsible for their keys. If you are locked out due to lost or missing keys, you may contact a locksmith directly at your own expense.

In some cases, and depending on staff availability and location, Axon Property Management may be able to assist with a lockout. If available, this service is provided for a $90 lockout fee.

To inquire about lockout assistance, please call our maintenance emergency line at 613-417-3365. Availability is not guaranteed, and after-hours service (evenings after 4:30 p.m., weekends, and holidays) will always be subject to the lockout fee.

If You Are on a Fixed-Term Lease

You have three options as your lease approaches its end:

1. Move Out at the End of Your Term
   • Provide 60 days’ notice before your lease end date. You can submit notice using the Notice to Vacate Form on our website 
2. Renew for Another Fixed Term
   • Sign a new fixed-term tenancy agreement to continue your tenancy.
3. Continue Month-to-Month
   • Your lease will automatically convert to a month-to-month tenancy at the end of your current term.
   • Your last month’s rent deposit remains on file until you move out.
   • All other terms of your original lease remain in effect.

If You Are on a Month-to-Month Lease

• You may end your tenancy at any time with 60 days’ written notice. You can submit notice using the Notice to Vacate Form on our website 
• Your tenancy end-date must be the last day of the final rental month.
  

Note: for joint lease agreements, all tenants named on the lease must take the same action — if one tenant moves out, all must move out, or those wishing to stay must sign a new lease.

For any questions, please contact housing@axonproperties.ca and our team will be happy to assist. 

If your lease indicates that the tenants are responsible for any utilities, it is your responsibility to set up the appropriate accounts with your local service providers. Please note that providers may vary by service type (electricity, gas, water/sewer) and by location — even between neighborhoods. Only one account per household is required for each service.

When setting up your accounts, be sure to:

• Include your full property address and specific unit number (if applicable).
• Confirm that all required accounts are active before your move-in date.

If you’re unsure which utility providers service your property, please contact our office — our team will be happy to guide you in the right direction.

Not sure which utilities are your responsibility? Please refer to Page 4 of your lease agreement for full details.

If you have any questions about setting up utilities, please reach out to our office for assistance.