Maintenance requests are submitted through our maintenance platform, Property Meld, which can be accessed via your Resident Center Account.

Resident Center

Maintenance Request

Property Meld allows you to receive real-time updates, communicate directly with technicians, and schedule appointment times that work best for you. This system ensures faster response times, clear communication, and better visibility into the status of your request from start to finish.

Please include as much detail as possible when submitting your request so our team can resolve the issue efficiently. If you have any issues logging in to your account, please contact our team for assistance.

Emergency

A maintenance emergency includes loss of heat, water (hot or cold), or power; major flooding, leaks or sewer back ups; or non-functioning smoke or carbon monoxide detectors.

If you are experiencing a maintenance emergency, please call 613-417-3365 and follow the prompts to reach our 24/7 emergency maintenance line. This line is continuously monitored by our on-call maintenance team, ensuring that urgent issues are responded to promptly.

For non-emergency repairs, please submit a maintenance request through your Property Meld account (accessed via the Resident Center), for the fastest response from our regular maintenance team.